Number
130641
Version
SUBSTITUTE 1
Reference
Sponsor
ALDS. ZIELINSKI AND BOHL
Title
Substitute resolution directing the Information Technology and Management Division’s Unified Call Center to prepare a report relating to the development and implementation of mobile device applications for the photographing and reporting of potholes, graffiti, illegal dumping and other service issues to the City.
Analysis
This resolution directs the Information Technology and Management Division’s Unified Call Center to prepare a report relating to the feasibility of the developing and implementing mobile device applications that provide for the reporting by users of potholes, graffiti, illegal dumping and other service issues to the City, and which provide functionality relating to the inclusion of geotagged photographs.
Body
Whereas, In recent years, mobile device applications (“apps”) have been developed that provide for users to report potholes, graffiti, illegal dumping and other service issues to municipalities, and which provide functionality relating to the inclusion of geotagged photographs; and
Whereas, The use of apps that provide the functionality for users to submit geotagged photographs as part of municipal service requests provide users the ability to conveniently report service issues in real time at the location of the issue; and
Whereas, The submission of service requests with geotagged photographs benefits municipalities by providing a clearer understanding of the nature of service requests, identifying the exact locations of the requests and assisting municipalities in determining the appropriate deployment of resources required to address the requests; and
Whereas, Many cities, including Chicago, Honolulu and Seattle, have already developed or implemented apps to allow users to include geotagged photographs with the submission of municipal service requests; and
Whereas, The development and implementation of apps that provide for the reporting ...
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