Number
R13803
Version
Original
Reference
Sponsor
The Chair
Title
Resolution approving the adoption of the Resident and Program Participant Reasonable Accommodation Case System Policy & Procedural Manual
Analysis
Body
WHEREAS the Housing Authority of the City of Milwaukee (“HACM”) is committed to providing equal opportunity in all of its housing and assisted-housing programs in accordance with the Fair Housing Act, Section 504 of the Rehabilitation Act, the Americans with Disabilities Act, and other applicable Federal, State, and local requirements; and
WHEREAS HACM recognizes its duty to maintain a clear, accessible, timely, and confidential process for receiving, evaluating, deciding, implementing, and monitoring reasonable accommodation requests from current residents, program participants, and household members; and
WHEREAS HACM has developed the Resident and Program Participant Reasonable Accommodation Case System - Policy & Procedures Manual (“RA Case System”), Version 1.0 - Adoption Draft, dated September 16, 2026, establishing centralized ownership, defined routing obligations, restricted-access records, service standards, roles, and implementation controls consistent with HUD guidance; and
WHEREAS the RA Case System identifies separate and distinct accommodation lanes for applicants, employees/job applicants, and members of the public, ensuring that Federal disability rights obligations are met across all HACM programs; and
WHEREAS HACM staff, legal counsel, program administrators, IT/security representatives, and designated system owners have reviewed the RA Case System and recommend Board adoption following completion of governance, records, technology, accessibility, and training readiness steps; and
WHEREAS adoption of the RA Case System supports consistent decisions, documented implementation, nondiscrimination, privacy protection, and improved service to HACM residents and program participants.
NOW, THEREFORE, BE IT RESOLVED ...
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