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File #: 191450    Version: 0
Type: Resolution Status: Passed
File created: 12/17/2019 In control: COMMON COUNCIL
On agenda: Final action: 1/21/2020
Effective date:    
Title: Resolution directing the Commissioner of Health to work with the Director of the Department of Employee Relations to provide trauma-informed care training to all City employees routinely assigned to call center-type duties.
Sponsors: ALD. COGGS, ALD. LEWIS, ALD. STAMPER, ALD. KOVAC
Attachments: 1. Hearing Notice List
Date Ver.Action ByActionResultTallyAction DetailsMeeting DetailsVideo
1/30/20200 MAYOR SIGNED   Action details Meeting details Not available
1/21/20200 COMMON COUNCIL ADOPTED

Minutes note: Ald. Kovac asked to be added as a co-sponsor. There were no objections.
Pass15:0 Action details Meeting details Video Video
1/15/20200 FINANCE & PERSONNEL COMMITTEE RECOMMENDED FOR ADOPTION

Minutes note: Appearing: Jeanette Kowalik, Health Dept. Tea Norfolk, Legislative Reference Bureau Nicole Fleck, Dept. of Employee Relations
Pass5:0 Action details Meeting details Video Video
1/10/20200 FINANCE & PERSONNEL COMMITTEE HEARING NOTICES SENT   Action details Meeting details Not available
1/10/20200 FINANCE & PERSONNEL COMMITTEE HEARING NOTICES SENT   Action details Meeting details Not available
1/10/20200 FINANCE & PERSONNEL COMMITTEE HEARING NOTICES SENT   Action details Meeting details Not available
1/10/20200 FINANCE & PERSONNEL COMMITTEE HEARING NOTICES SENT   Action details Meeting details Not available
12/17/20190 COMMON COUNCIL ASSIGNED TO   Action details Meeting details Not available
Number
191450

Version
ORIGINAL

Reference

Sponsor
ALD. COGGS, LEWIS, STAMPER AND KOVAC

Title
Resolution directing the Commissioner of Health to work with the Director of the Department of Employee Relations to provide trauma-informed care training to all City employees routinely assigned to call center-type duties.

Analysis
This resolution directs the Commissioner of Health to work with the Director of the Department of Employee Relations to provide trauma-informed care training to all City employees routinely assigned to call center-type duties.

Body
Whereas, The 2020 Budget was adopted by Common Council File Number 190001 on November 26, 2019; and

Whereas, Amendment 28A placed a footnote in the Budget stating “The Health Commissioner will coordinate with the Director of Employee Relations to provide Trauma-informed care training to all City employees routinely assigned to call center-type work”; and

Whereas, City employees routinely assigned to call center-type work interact with a large number of residents, many of whom are likely to have a history of trauma; and

Whereas, Trauma-informed care is a human-services approach that recognizes that many people are likely to have had a history of trauma, which impacts those individuals in their ability to access services; and

Whereas, Residents seeking the City’s services are entitled to be treated with dignity and respect; and

Whereas, Trauma-informed care recognizes that people often have many different types of trauma in their lives and that people who have been traumatized need support and understanding from those around them; and

Whereas, Understanding the impact of trauma can lead to an increase in compassionate and supportive interactions, which allow the person seeking assistance to have a more satisfactory experience and outcome with those who are offering services; and

Whereas, The Health Department is trained in the practice of trauma-informed care; and

Whereas, The Department o...

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